Friday, 23 March 2012

MomoLondon: Tablets Come of Age

The B&N NOOK Developer Workshop was followed by a panel session. I found the discussion interesting in confirming my experience of tablets being used in a completely different way to laptops or smart phones. The hardware format is ideal for families and children to share the device, and apps and services that make use of this multi-user perspective are faring well. The conversation was peppered with stats from both Marek and Hesham (of MEX and comScore)

  • Chair: Marek Pawlowski @marekpawlowski — Founder & Organiser, MEX
  • Stuart Dredge @stuartdredge — Freelance Journalist
  • Hesham Al-Jehani — Product Manager, Mobile, comScore
  • Ben Scott Robinson @bcsr — Creative Director, We Love Mobile
  • Claudia Romanini — Director, Developer Relations, Barnes & Noble

Why tablets? User stories

  • BSR: Ben’s mum (70+) was not comfortable with touch-screen phones — the interface was too small for her. An iPad was much more comfortable — she was much happier to play with it
  • CR: is a mum of a 7yo. This year she asked for a tablet for Xmas… As a parent CR was nervous, but has been happy since Nook is focussed on reading. Nook feels safe.
    • most time is shared with parent, but as getting older and able to read by herself, more time by herself
  • SD: collaborative shopping for presents — on the tablet on the sofa
    • every night we have half an hour of iPad time
    • Peppa Me Books: peppa pig but you can re-record all the voices
    • kids insist that someone joins in with them
  • HAJ: has an 18 mth old daughter - she finds it and sits on dad’s lap and says “entertain me!”
    • watches “In the night garden” videos
    • mother also engages much more with tablet
  • MP: 21% of US tablet use is lying horizontally in bed (considerably higher than smartphones)
    • more acceptable in a family context…

Is the original Kindle a tablet? e-Ink versus colour display?

  • Audience member reading more due to Kindle
  • CR: Nook Colour positioned as a reader’s tablet
    • Android transformed into a reading experience
    • consumers want an undisturbed, dedicated reading experience
    • reading long-form novels (don’t want to be bothered charging)
    • colour device allows people to read magazines
  • HAJ: 92% of tablet usage is over wifi
    • indicated sedentary (stationary) usage
    • 75% of Android access over 3G compared to 70% of iOS access on WiFi
    • perhaps indicates iOS users are data-hungry
    • peak around 12pm where PC traffic eclipses everything else
    • around the evening (9-11pm) tablet traffic takes over
    • weight of the iPad is an issue when lying down
    • people are complaining about neck & shoulder injuries from iPad use…
  • BSR: still stuck with finger on glass; thinner and lighter screens will be welcome
    • Morris Lessmore won an Oscar — being taken seriously but a long way to go

Content types: what’s working well?

  • CR: B&N customers are predominantly “moms” aged 25-45
    • B&N stores have Nook tables
    • in the US target audience doesn’t really buy apps
    • approaches device from a content perspective
    • children & education are key categories (and under-developed in Android world)
    • 1/3rd apps in B&N catalogue are children’s apps (other 2/3rds split between games and lifestyle)

Where’s the web on tablets?

Dan Appelquist @torgo

  • BSR: for news, no reason why you can’t create these experiences through HTML
  • MP: disney started to take their apps in a different direction from content — see AppMAtes
  • SD: HTML5 being used for content, possibly wrapped in native container for discovery & sales
  • CR: magazines

Why limit tablet to magazines? Extend to movies? Compete or complement current entertainment?

  • CR: entry point is digital books, but certainly buying other entertainment products
    • especially for Nook Tablet
    • think it complements & extends entertainment experience
    • entertainment content is huge for our customers
  • BSR: tablets are the saviour of TV ads — intent to purchase, etc
    • tablets used in conjunction with TV (see zeebox et al)
    • radio is still a growing medium, despite the introduction of the TV and the internet
  • MP: 30% of tablet usage in US is in front of TV (cf. 20% of smartphone usage)
    • people watch longer form videos on tablets than on their computers

When are we going to see some genuine competition for the iPad?

  • HAJ: market segment dominated by Apple
    • 40m iPads sold in 2011, 15m in last quarter
    • 40m installed based in US
    • took 7 years for smartphones to reach 40m in US market; iPads took 2 years…
    • if there was no iPad we wouldn’t be sitting here talking about tablets
    • iPad dominates revenue, number of units (over 70%), usage (90%)
    • Kindle Fire has already sold 10m units in US
    • Apple’s share of market will shrink in 2013/14
    • tablets will eclipse PCs in the next few years
    • areas where Apple is weak: more PC-style — USB, filesystem
  • CR: have sold millions of Nooks
    • many customers can’t afford an iPad
    • Nook Colour is $169 and prices go up, but still less than an iPad
  • Audience: Dell have abandoned Android but have said they can see a place for themselves with a Windows 8 tablet

What about pens instead of fingers?

David Wood @dw2

  • HAJ: welcome development that pens are making a comeback
    • writing your signature
  • SD: crayola did an app and sold a big fat crayon with it
    • felt like it was getting the wrong end of the stick…
    • other than signing things, what’s the killer app for a stylus
  • HAJ: scribbling notes?
  • SD: but I much prefer to type!
  • BSR: David Hockney using an iPad to paint (often using Brushes for iPad)
    • using styli (bits of wood at different sizes)
  • MP: actually capacitative touch screens are worse at figuring out handwriting than resistive screens
    • seeing new stylus development to fix this


  • SD: for some older people who never got used to PCs, tablets are a way in
  • CR: not there yet, but using tablet more and more for non-PC things
    • still using laptop for email (prefer keyboard)
  • MP: more comfortable taking a tablet into the kitchen
    • what kinds of things make things move from one device to another?
    • tends to be security and reliability concerns that shift people up in size & established reputation

keyboard + tablet form factor?

  • CR: on-screen keyboards not good enough
  • BSR: problem is carrying keyboard around
    • fold it up — back to a laptop!
  • HAJ: ASUS Tranformer is a great idea
  • SD: iMac is already a giant tablet with a wireless keyboard…
    • voice is coming soon…
  • MP: keyboard starts becoming important when people spend more time creating rather than consuming
    • tends to be a 90/10 split at the moment…

tablets tend to get shared a lot more than phones…

  • board games — multiple users at once
  • BSR: looking at things then passing it over and sharing it
  • SD: split screen iPad app — Pinterest for her, reddit for him!
  • CR: see a lot of Nooks shared in the family
    • reading can be a personal experience
    • sharing a reading tablet could be odd
    • but in a family it’s a common thing
  • SD: would be good to have a locked down mode
    • no in-app purchases,
  • HAJ: screen lock — avoiding kids pressing home button to exit the app
  • SD: Famigo Sandbox: android app that sets permitted app list & behaviour

what tablet would you be using in 3 years?

  • CR: focus on content rather than the device
    • would love to see content become transparent — shouldn’t matter if it’s a book or a magazine or an app
  • BSR: would like a piece of paper!
    • get away from the “finger on glass”
    • need 3D & haptics for a more tactile experience
  • HAJ: windows 8 tablet — dragging & dropping content to and from PC
    • Nokia tablet?
  • SD: don’t want skeuomorphs of what went before
    • no d-pads on the screen, or page turning

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