BarCamp London 8: giffgaff - getting what you want from Mobile network APIs

Heather Taylor @giffgaff & Vincent Boon @vincentboon

• starting to open APIs
• giffgaff is:
  • SIM only
  • 100% online
  • mutual — give & take
  • no call centres — only 16 full time staff!
• “goodybag” data is currently completely unlimited, no fair use policy!
  • have agreed a charge with community for when they do start to charge
• customers generally get an answer from community in under 3 minutes!
• current plan for APIs (steps 1 & 2 pretty much done!):
  1. info services: read-only >
     • balance
     • goodybags
     • points
     • call records
  2. get services:
     • order SIM
     • top up
     • purchase goodybag
  3. non giffgaff
     • status update
     • share links
     • email/SMS
• working with O2 Litmus and HashBlue guys to integrate their work (giffgaff is an MVNO on top of O2)